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(Covid-19 is a new illness that can affect your lungs and airways. It is caused by a virus called Coronavirus. Symptoms can be mild, moderate, severe or fatal.)




•    Staff

•    Guests

•    Cleaners

•    Contractors    

•    Vulnerable groups – Elderly, Pregnant workers, those with existing underlying health conditions

•    Anyone else who physically comes in contact with you in relation to the business



Guests & staff arriving from different areas showing symptoms.

Guests & staff arriving from different areas showing no symptoms, but carrying the virus.

Guests & staff contracting the virus externally whilst staying at The Warwick.

Guests & staff transporting the virus on personal belongings.

Points of contact:

Communal entrance to The Warwick, door bell, door handles, keys, key safe.

Communal staircase, particularly the handrail.

Guest rooms.




Gel sanitisers in any area where washing facilities not readily available. Particularly the entrance and communal stairway.

Frequent cleaning and disinfecting objects and surfaces that are touched regularly particularly in areas of high use such as door handles, light switches, stairway, reception area using appropriate cleaning products and methods.

Visual signage to encourage Social Distancing and Personal Hygiene.

Guest rooms equipped with cleaning produce for guests to use.

(Rigorous checks will be carried out by the manager to ensure that the necessary procedures are being followed.)



 Guest room cleaning

Rooms will be deep cleaned between reservations, once the guest has left.

Windows opened and room aired.

PPE to be worn whilst cleaning: disposable gloves, apron & mask. (Wearing of PPE- an adequate supply of these will be provided. Staff will be instructed on how to remove gloves carefully to reduce contamination and how to dispose of them safely.)

Waste and laundry double bagged.



Staff Hand Washing

Hand washing facilities with soap and water in place.

Stringent hand washing taking place. 

Drying of hands with disposable paper towels. 

(Employees to be reminded on a regular basis to wash their hands for 20 seconds with water and soap and the importance of proper drying with disposable towels. Also reminded to catch coughs and sneezes in tissues. Follow Catch it, Bin it, Kill it and to avoid touching face, eyes, nose or mouth with unclean hands. Tissues will be made available throughout the workplace.)


Social Distancing- Reducing the number of persons in any work area to comply with the 2-metre (1+metre) gap recommended by the Public Health Agency.





Breakfast will not be served until the government has removed the Social Distancing rule.

Dining Room & Guest Lounge will be closed until the government has removed the Social Distancing rule.

Guests will checked-in at a socially distanced reception area.

Registration information will be available should ’Track & Trace’ be required.

Equipment needed for check-in, payment and parking permits will be cleaned between guests.

Guests will be encouraged to carry their own cases, where not possible, PPE will be worn & social distancing will apply.

Visual signs will be pointed out to guests.

Guests will be reminded of social distancing in the entrance and on the stairs. Masks and gloves will be offered for their use.

Guests will be encouraged to remove personal waste and litter from their rooms and take to public bins outside, where not possible asked to double bag waste and use communal bin which will be emptied daily.


Informing guests via email prior to receiving them:

Strict Covid-19 prevention procedures are in place at The Warwick.

A non-contact check-in and payment will be offered, using an external key safe & BacS payment.


Symptoms of Covid-19

If anyone becomes unwell with a new continuous cough or a high temperature in the Warwick they will be asked to return home and advised to follow the stay at home guidance.

If advised that a member of staff or a guest has developed Covid-19 and were recently on our premises, the management team of the Warwick will contact the Public Health Authority to discuss the case, identify people who have been in contact with them and will take advice on any actions or precautions that should be taken. 






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